These tiers are based on a technician’s expertise, experience and level of responsibility. • Provide client support and technical issues resolution via e-mail, telephone or online chat, • Configure various pieces of electronic equipment for clients, such as connecting equipment to the internet by setting up a router, • Perform creation of new accounts using company provided software tools, • Consult with quality assurance analysts to ensure that equipment or software being installed complies with company policies and regulations, • Identify and correct or advise, on operational issues in client computer systems or other equipment, • Test equipment or software and modify as necessary, eval(ez_write_tag([[250,250],'academicinvest_com-large-leaderboard-2','ezslot_15',106,'0','0']));eval(ez_write_tag([[250,250],'academicinvest_com-large-leaderboard-2','ezslot_16',106,'0','1']));• Provide training to clients in the use of equipment, software, instrumentation or other technology, • Stay abreast of changes taking place in computer technology. Entry-level technicians (a.k.a. eval(ez_write_tag([[250,250],'academicinvest_com-large-mobile-banner-2','ezslot_6',118,'0','0'])); In order to become effective in a career as a technical support specialist you need to posses a certain set of skills and personality traits. Please Note: Some of the information for this career guide was gathered from actual job postings, which due to the brief nature of their online presence, are not listed here as sources. Technical support specialists can find jobs with organizations involved in selling goods and services such as technical equipment, software, database management, information technology, instrumentation and other technology. Join us as a Support Technician on our Product Services team in Gurgaonto do the best work of your career and make a profound social impact. We know your next question: Why even start a career in tech sales? Path-Tec values its employees, and we strive to promote a workplace culture that is exciting and rewarding from both a personal and a professional perspective. Those on a customer service career path should know that the job outlook is solid overall, with a projected growth of 5% over a 10-year period ending in 2026, federal figures show. We are the first digital natives. Computer support specialists provide help and advice to computer users and organizations. AM CAREER PATH FULL TIME SUPPORT (FTS) 2 Revised: July 2019 YEARS OF SERVICE CAREER MILESTONES AVERAGE TIME TO ADVANCE COMMISSIONING OR OTHER SPECIAL PROGRAMS SEA/SHORE FLOW TYPICAL CAREER PATH DEVELOPMENT 1-4 AM2 AM3 AMAN 4.5 Yrs 2.4 STA-21 60/36 60/36 60/36 1st Sea Tour Billet: Maint Tech/Plane Captain/Collateral Duty Inspector/Maint Turn … Hours of Work: Technical support specialists typically work normal weekday working hours, or they may work shifts that include working evenings and weekends. When should you create a career path framework? We've also included helpful information for this career, such as job description, job duties, salary expectations, a list of possible employers and much more! eval(ez_write_tag([[580,400],'academicinvest_com-medrectangle-4','ezslot_3',112,'0','0'])); Technical support specialists provide technical assistance and training to customers as it relates to equipment, software, database management, information technology, instrumentation and other technology. Organizations that hire technical support specialists include: • Large organizations that have their own information technology departments, • Consulting firms that provide technical support services for outside organizations, • Organizations that develop, sell and service software, hardware and other computer technology. They will then record any findings for future use. Technical support is an entire industry based on things going wrong. As fun as it might be, you can’t take over someone’s mouse and start clicking on things they shouldn’t be clicking on! Most computer support specialists have full-time work schedules; however, many do not work typical 9-to-5 jobs. The conversation tends to run something like this: “yes, it is plugged in... yes, the plug is turned on.”Although technical support professionals have a reputation for only telling us to turn our computers off and on again, the reality is that these expert teams provide solutions to millions of problems for millions of people every day.Computers have now entered every part of our lives. Learn more on how i.c.stars trains adults from diverse backgrounds for careers in technology, broadening their employment opportunities and increasing their earning potential. eval(ez_write_tag([[580,400],'academicinvest_com-medrectangle-3','ezslot_2',111,'0','0'])); Although the educational requirements for becoming a technical support specialist vary from job to job, and from employer to employer, you typically need a bachelor’s degree in a field relevant to your work. eval(ez_write_tag([[728,90],'academicinvest_com-leader-4','ezslot_13',122,'0','0']));• Technical Writer. They may work on-site, which can involve working face-to-face with customers, … I watched Youtube videos and read articles on the career path I could choose. The BLS projects employment in computer support to grow by 10 percent through 2026. All technicians, at all levels, require high levels of patience and good communication skills. Additionally, you might be required to speak with users over the phone, or even visit clients directly to help solve their problems. Tech Sales Job Description Example: Here’s a look at a tech sales job description example. Their customers may include individuals, businesses and other organizations. Once the problem has been identified, they walk customers through problem-solving steps. The problem is my age(age discrimination). Listed below are careers in our database that are similar in nature to Technical Support Specialist, as they may involve many of the same skills, competencies and responsibilities. Only the most complex problems are escalated to this level. Often you will need to deal with customers with high levels of frustration and little understanding of the issues involved. The invaluable knowledge and experience you can acquire by becoming a help desk technician could serve as the first step to a long and lucrative career in IT. So, rather than forcing you to hook up an automatic message to your phone saying “Hello, I.T., have you tried turning it off and on again?”, this sector often requires some serious hands-on work and technical knowhow. Design different paths. Work Environment: Technical support specialists typically work in an office environment. In order to join the technical support engineer career path, a bachelor’s degree in computer science, software engineering, information technology or another related discipline is required. Project Support Officer • Job Description, Salary & Benefits, Technical Brewer • Job Description, Salary & Benefits, Technical Sales Engineer • Job Description, Salary &…, Armed Forces Technical Officer • Job Description,…, Technical Author • Job Description, Salary & Benefits. eval(ez_write_tag([[250,250],'academicinvest_com-leader-3','ezslot_11',121,'0','0']));eval(ez_write_tag([[250,250],'academicinvest_com-leader-3','ezslot_12',121,'0','1'])); Technical Support Specialist Salary Canada: According to Service Canada, the average salary level of workers in the User Support Technicians occupational group is $45,231 per year. They may work on-site, which can involve working face-to-face with customers, or they can work remotely, which involves working with customers via online chat, telephone or e-mail. Steps towards developing a customer support career path 1. Path-Tec has continued to successfully expand its products and services to medical labs around the world, and with that growth comes new career opportunities for high-quality candidates. Most of those videos and articles s uggested the data analyst career path. But at the very least, novice professionals need to acquire the hands-on experience and references to advance their careers once they’ve maximized the benefits of a stint in technical support. first line support) are responsible for helping out with basic user needs. second line support). We design the mobility of the future: in-tech creates innovative solutions for Automotive, Smart City and Smart Factory. 2 These skills and traits will allow you to not only perform your job with competence; they will allow you to endure the challenges of this career and maintain a positive attitude towards your work. YES & NO Let me explain First let us see the scenario where there is no chance of growth: 1. third line support). Technical & Professional Career Paths CDOT is responsible for designing, constructing and maintaining Colorado's multi-modal transportation system. About us . IT Technical Support Officer • Job Description,…, Technical Interview • How can I prepare for a…, Digital Marketer • Job Description, Salary & Benefits. Computer & Information Technology: “Computer Support Specialists.” (September 4, 2019). Photo by Robert Anasch on Unsplash. Careers » Career Path » Technical support in the digital age, Calling technical support rarely seems to be a pleasant experience, does it? I saw a YouTube video of a panel on career pathing for tech startups at some point. It can help you with everything from choosing a career path to building your resume and cover letters. Occasionally, technicians at this level may conclude that a problem cannot be solved without the manufacturer redesigning or making additions to the programme or piece of equipment in question. The suggestions and personality traits uncovered for our quiz users will help you figure out the right tech profession for you. Challenges: The work of technical support specialists can be quite stressful at times, as they must work under pressure to solve technical problems, often of a critical or time-sensitive nature. You must also be willing to work a typical weekday schedule, or shift work, depending on the needs of your employer. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat. They are typically individuals who enjoy working with computers, as well as identifying, troubleshooting and solving technical problems. I think this is very good advice for a few reasons. We’re not limited by a linear track. Retrieved January 14, 2020. Click on the links to find out what else you can do with these majors. La Chupacabra Member Posts: 14 January 2014 in IT Jobs / Degrees. Tech Skills. Technical support engineers need to have strong tech backgrounds, of course, but they’ll also need a diverse skill set to find a job along that career path—a mix of hard and soft skills. LearnKey Learning Path Our prescribed Tech Support Professional career ready series is a well balanced blend of Industry leading certification prep and professional development. IT Support Specialist Resources. How to choose the best tech career path for you Dev Ops, Mobile Engineer, Data Scientist, Project Manager, and Front End — what’s best for you? Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. eval(ez_write_tag([[336,280],'academicinvest_com-leader-2','ezslot_10',129,'0','0'])); Technical Support Specialist Salary Alberta: According to the 2011 Alberta Wage and Salary Survey, Albertans working in the User Support Technicians occupational group earn a mean wage of $27.19 per hour. IT Support career path. Design and develop clear paths for different types of roles: management, individual contributor, and technical support. They may also repair computer and other specialized equipment, and train users in how to use it. Work Environment. Consider working for a computer repair service. If you want to become a technical support specialist you must be comfortable working with impatient and frustrated customers, and be able to remain calm and patient when doing so. Some technical support specialists may occasionally be required to be on call. Experienced technical support engineers with 10-19 years of experience earned a median of $72,001. Are you more interested in solving problems? Enter level two technicians (a.k.a. Work Environment: Technical support specialists typically work in an office environment. Once they are in touch with the customer, they ask the customer questions in order to diagnose the problem. I am doing a 360 degree career turn. 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